Published on: February 29, 2012
At Plymouth Rock Energy we care about our customers and understand that customer service and satisfaction are critical to the success of our business. It’s our ability to add value, and our commitment to act with integrity every day that ensures our shared success. Throughout our more than 50-year history, we’ve established a reputation of delivering safe, dependable service.
Our pledge to you is simple, to put you the customer first and that’s why our team agrees to the following standards we have set:
No Fees: There are no enrollment fees—or monthly service fees—and it does not cost anything to terminate your existing service with your utility.
No Long-term Contracts: We will never lock you into a contract when you enroll in our variable price program. You may opt-in for a contract for our other programs.
Dependable Service: When you choose Plymouth Rock Energy to supply you with your energy, your local utility continues to deliver your energy with no interruption in service.
Easy Billing: You will get one bill a month and make payments just as you always have, to your utility—but you’re billed at Plymouth Rock Energy’s great rates.
Protecting Your Privacy is important: We take great precautions to safeguard your personal information. We will never share, rent or sell your personal information. You can trust us to handle your personal information responsibly.
You can expect us to:
- respond to all inquiries in a courteous, prompt and professional manner
- maintain the highest level of professionalism and respect all our customers.
We are committed to building lasting relationships with a passionate focus on integrity, honesty and reliability.